An Organisation for the welfare of postal employees

Thursday, September 22, 2016

Monday, September 19, 2016


                             HYDERABAD, : The Departments of Posts plans to recruit around 55,000 Gramen Dak Sevaks through online mode in November, B.V Sudhakar, Secretary, Department of Posts, said.
  Addressing a Press Conference here on Friday, Sudhakar informed that the software required for online recruitment is at the testing stage and the online method will ensure transparency in this recruitment
    In order to address the grievances of the postal customers, the National Service Call Centre - 1924 - was launched on September 12, 2016. Customers can call from any network to this number and they will be given a unique 11-digit ticket ID to check the status of their complaint. Nearly 98 per cent grievances and complaints were resolved, he said in a statement.

Post Payment Bank
   Explaining about the Post Payment Bank, he said the focus will be on Government to customer services by providing services like Direct Benefits Transfer, which could also be helpful in the financial inclusion. There will be no lending to the customers and deposits can be made up to Rs. 1 lakh.

  Total 650 branches of post payment bank will be set up by May 2017 and nearly one lakh employees will work on this set up, he added.

Thursday, September 15, 2016


India Post Help Centre and a Toll Free Number 1924           


                     Ministry of Communications today launched India Post Help Centre and a Toll Free Number 1924 to address the grievances of people in the Country related to Department of Posts. Inaugurating the Help Centre here, Minister of Communications, Shri Manoj Sinha said that the move comes in the wake of Prime Minister Shri Narendra Modi’s PRAGATI (Pro-Active Governance And Timely Implementation) review meetings, where he exhorts the Union Ministers to actively address the grievances of the common man by setting up and strengthening Public Redressal Grievances Mechanism.
 Shri Sinha said that the Help Centre has been launched in three languages -Hindi, English and Malayalam  and gradually all regional languages will be included which are mentioned in the Schedule of the Indian Constitution.
  He said, the Help Centre will be functioning from 8 A.M to 8 P.M on all working days except holidays. Shri Sinha said that soon, in every circle a nodal officer will be appointed to bring efficiency in redressal mechanism.
 The Minister stressed that except in the case of policy decisions, all complaints related to postal services will be addressed within 24 Hours. Shri Sinha recalled that last month he had launched  “Twitter Sewa” for addressing the complaints and concerns of common man and other stake-holders in the telecom and postal sectors, where on an average 100 complaints are received daily related to postal services. He said, the  Department of Posts is one of the 8th largest Department/Ministry in terms of numbers of complaints received. A toll free helpline number ‘1924’ would be available for customers from all over India from landline/mobile phone of service providers namely AirTel, Idea, Vodaphone, Telenor, Aircel, MTS, Reliance etc.
    The complaints received from the complainant on toll free number ‘1924’ would be registered in Computerized Customer Centre (CCC) Portal by the operators at the Dak Bhawan and the 11 digits ticket number would be provided to the complainants. If the complaint already registered, the complainant would be informed the status as viewed in CCC Portal. As soon as the complaint is generated on CCC Portal, the concerned post office will take immediate necessary action to resolve it and would upload the status.

            All the Postal Circles will have a Control Room for monitoring and redressal of complaints. The Nodal Officer in each Circle will open the CCC Portal every day and check all the complaints beginning with “100030 - …… the Toll Free Complaints” and will examine for quick disposal. The Circle Heads would direct to all the Post Offices concerned to ensure that they log in CCC Portal at the beginning of day and at the end of the day compulsorily.

 The case disposal time is one working day subject to policy matters. The complainant would be informed, if it involves policy matter. A reasonable reply should be uploaded in the CCC Portal.  The Circle will update the status of each such cases every 24 hrs. through email on The name of Officers with email address and mobile number in each Circle who will be Nodal Officer, should be sent on email .CPMG should review the ‘1924’ pending cases every day and in case of pendency going beyond 24 hours would give full details and convey his/her observation to PG Cell of Directorate which will provide weekly report to the Office of Secretary (Posts). The Circles would provide utmost priority and quick disposal of the complaints received through Toll Free Centre. All the Circles would propagate and give wide publicity of “Toll Free Number 1924” within their jurisdiction through appropriate medium within budgetary limit.

Thursday, September 8, 2016

Special Leave for Circle Working Committee Meeting of NAPE Group C



Finance Ministry issued Order for Bunching Benefits in 7th CPC with illustration.

No. 1-6/2016-IC
Government of India
Department of Expenditure
Implementation Cell
Room No. 214, The Ashok, New Delhi
Dated the 7th September, 2016
Subject: Recommendations of the 7th Central Pay Commission — bunching of stages in the revised pay structure under Central Civil Services (Revised Pay) Rules, 2016.
The undersigned is directed to say that in view of the recommendation of the 7th Central Pay Commission regarding bunching of stages in the revised pay structure, it has been decided that in cases where in revision of pay, the pay of Government servants drawing pay at two Or more stages in pre-revised Pay Band and Grade Pay or scale, as
the case may be, get fixed at same Cell in the applicable Level in the new Pay Matrix, one additional increment shall be given for every two stages bunched and the pay Of Government servant drawing higher pay in pre-revised structure shall be fixed at the next vertical Cell in the applicable Level.
2. For this purpose, pay drawn by two Government servants in a given Pay Band and Grade pay or scale where the higher pay is at least 3% more than the lower pay shall constitute two stages. Officers drawing pay where the difference is less than 3% shall not be entitled for this benefit. 3. As per illustration given in para 5.1.37 of the Report of the 7th Central Pa Commission, if two persons drawing pay of 53,000 and 54,590 in the GP 10,000 are to be fitted in the new Pay Matrix. the person drawing pay of 53,000 on multiplication by a factor of 2.57 will expect a pay corresponding to Rs.1,36,210 and the person drawing pay of Rs.54,590 on multiplication by a factor of 2.57 will expect a pay corresponding to Rs.1.40,296. Revised pay of both should ideally be fixed in the first cell of Level 14 in the pay of Rs.1,44,200 but to avoid bunching the person drawing pay of Rs. 54,590 will get fixed in second cell of Level 14 in the pay of 1,48,500

 (R. K.Chaturvedi)
Joint Secretary to the Govt. of India
Tel: 011 -2611 6646